Privacy Policy
NCD Group Privacy Policy
About this policy
NCD Group respects your privacy. This policy explains how NCD Group Pty Ltd ("NCD Group", "we", "us", "our") collects, holds, uses and discloses personal information.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to information collected through our website, our sales and project enquiries, and our dealings with purchasers, contractors and suppliers.
By using our website or giving us your personal information, you acknowledge that it will be handled as set out in this policy.
What we collect and how
We only collect personal information that is reasonably necessary for our business as a residential developer. The information we collect depends on how you deal with us.
- Enquiries: your first name, surname, email address and phone number when you complete our enquiry form, call or email us.
- Newsletter: your email address when you subscribe to project news and updates.
- Purchasers and prospective purchasers: contact details, postal address, the property or project you are interested in, and information needed to prepare and settle a contract of sale (such as identification and details of your solicitor, conveyancer, finance broker or agent).
- Contractors, suppliers and job applicants: business and contact details, and information relevant to engagement or employment.
- Website usage: technical information such as your IP address, browser type, device, pages viewed and referring site, collected automatically when you visit our website.
We usually collect personal information directly from you. We may also receive it from third parties, such as real estate agents, project marketing partners, or your legal and financial representatives, where you have authorised this or would reasonably expect it.
You can deal with us anonymously or under a pseudonym when making a general enquiry. However, we cannot respond to you, or proceed with a purchase, without your contact details.
We do not intentionally collect sensitive information. If we need it, we will only collect it with your consent or where the law requires or allows it.
How we use your information
We use personal information to:
- respond to your enquiries and provide information about our projects;
- manage registrations of interest, property sales, contracts and settlement;
- provide after-sales and warranty services;
- send you news and updates about current and future projects, where you have agreed to receive them;
- engage and manage contractors, suppliers and staff;
- operate, secure and improve our website; and
- meet our legal, regulatory and record-keeping obligations.
We will not use your information for any other purpose unless you consent, you would reasonably expect it, or the law requires or allows it.
Marketing and newsletters
If you subscribe to our newsletter or register interest in a project, we may send you news about our existing and future projects by email, SMS or phone.
You can opt out at any time by using the unsubscribe link in any email, replying STOP to an SMS, or contacting us at info@ncdgroup.com.au. We comply with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).
We do not sell, rent or trade your personal information.
Cookies and analytics
Our website may use cookies and similar technologies to make the site work, remember your preferences and understand how visitors use it. We may use analytics tools such as [Google Analytics] that collect aggregated, de-identified information about site usage.
You can set your browser to refuse or delete cookies. Some parts of the website may not work properly if you do.
Our website links to third-party sites, including our LinkedIn, Facebook and Instagram pages. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.
Who we share it with
We may disclose personal information, only as needed for the purposes above, to:
- our related entities and project partners;
- real estate agents and project marketing agencies;
- solicitors, conveyancers, financiers, valuers and accountants involved in a sale;
- builders, contractors and consultants delivering our projects;
- IT, website hosting, content management, email and CRM service providers; and
- government bodies, regulators or others where the law requires or allows it.
We require our service providers to protect personal information and use it only for the services they provide to us.
Overseas disclosure
Some of our service providers, including our website hosting and content management providers, may store or process data outside Australia, including in the United States and the European Union. Where this happens, we take reasonable steps to ensure the information is handled consistently with the APPs.
Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, change or disclosure. These steps include secure, access-controlled systems and limiting access to staff and providers who need it.
We keep personal information only as long as we need it for our business or legal purposes. When it is no longer needed, we securely destroy or de-identify it.
If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.
Access and correction
You can ask to access the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below. We will respond within a reasonable time, usually 30 days. If we refuse a request, we will tell you why in writing, unless that would be unreasonable.
Complaints
If you have a concern about how we have handled your personal information, please contact us in writing first. We will acknowledge your complaint and aim to resolve it within 30 days.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy from time to time. The current version will always be published on our website, with the date it was last updated.
Contact us
For privacy questions, requests or complaints, contact our Privacy Officer:
- Email: info@ncdgroup.com.au
- Phone: (07) 3326 6600
- Post: Privacy Officer, NCD Group, A4/121 Newmarket Rd, Windsor QLD 4030
Last updated: 27 October 2026